Introduction
Karrera Ltd Hospitality Group (“we,” “our,” “us”) is committed to protecting your privacy. This privacy policy outlines how we collect, use, and protect your personal information when you visit our group website https://karreraltd.co.uk, which provides links to our associated businesses: The White Horse Inn https://thewhitehorseinnbadwellash.co.uk, Kairos Events https://kairoseventsltd.co.uk, and ClockWorx Events https://clockworxevents.co.uk (collectively, the “Services”). This policy complies with the General Data Protection Regulation (GDPR), the Data Protection Act 1998, and the Privacy and Electronic Communications Regulations 2003.

Information We Collect
We collect personal data when you interact with our group website and the websites of our associated companies, as well as through direct communications. The data we collect includes:

• Contact Information: Includes your name, email address, phone number, and any other details you provide via enquiry forms or newsletter sign-ups across our group companies.
• Booking and Enquiry Information: Details you provide when inquiring about our services or booking events, including specific event requirements.
• Usage Data: Information about your use of our websites, collected through Google Analytics, including your IP address, geographical location, browser type and version, operating system, referral source, page views, and navigation paths.
• Social Media Data: Information from your interactions on our social media platforms, including Facebook, Instagram, and LinkedIn.
• Review Data: Feedback and reviews posted on third-party platforms, such as TripAdvisor and Google Reviews, for our associated companies.
• Cookies: Information automatically collected through cookies and similar tracking technologies. See our Cookie Policy below for more information.

How We Use Your Information
We use your personal data across our group for the following purposes:

• To Provide Our Services: We use your contact and enquiry information to respond to your requests and deliver our services, including restaurant bookings, bar and catering hire, and event hosting.
• Marketing Communications: If you subscribe to our newsletter via our group companies, we use your email address to send you updates, promotional offers, and news. You can unsubscribe at any time using the link provided in every email.
• Website Analytics: We use Google Analytics to analyse website traffic and improve our content and user experience across all company websites.
• Reviews and Testimonials: We may circulate reviews left on platforms such as TripAdvisor and Google within our team to improve our services. With your consent, we may also share your reviews as testimonials on our websites and social media platforms to promote our services.
• Legal Compliance: To comply with applicable laws, regulations, and requests from law enforcement authorities.

Legal Basis for Processing Your Data
We process your personal data based on the following legal grounds:

• Consent: For sending marketing communications, processing data collected via cookies, and sharing reviews on social media where you have provided explicit consent.
• Performance of a Contract: To provide you with the services and bookings you have requested.
• Legitimate Interests: For enhancing our services, securing our websites, managing our business effectively, and using reviews to improve customer satisfaction and promote our businesses.

Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your data with:

• Service Providers: Such as Google Analytics, Mailchimp, and other tools for marketing and analytics purposes.
• Social Media Platforms: When you engage with us on Facebook, Instagram, and LinkedIn, or when we share reviews with your consent.
• Legal Authorities: If required to comply with legal obligations or to protect our rights.

Links to third-party privacy policies:

• Google Privacy Policy
• Mailchimp Legal Policies
• Facebook Privacy Policy
• Instagram Privacy Policy
• LinkedIn Privacy Policy
• TripAdvisor Privacy Policy

Data Retention
We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

Cookies Policy
Our group website and associated company websites use cookies to enhance your browsing experience. Cookies are small data files stored on your device when you visit our websites. We use the following types of cookies:

• Essential Cookies: Required for the operation of our websites.
• Analytical/Performance Cookies: To track website usage and performance.
• Functionality Cookies: To remember your preferences and enhance your experience.

You can manage your cookie settings through your browser options. Disabling certain cookies may affect your experience on our websites.

Your Rights
Under the GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of any inaccurate or incomplete data.
• Erasure: Request deletion of your data where applicable.
• Restriction: Request restriction of processing where applicable.
• Data Portability: Request the transfer of your data to another service provider.
• Objection: Object to the processing of your data, especially for direct marketing purposes.

To exercise your rights, please contact us at admin@karreraltd.co.uk.

Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. However, no method of data transmission over the Internet or electronic storage is entirely secure.

Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it regularly.

Contact Us
If you have any questions about this privacy policy or our handling of your personal data, please contact us at:

Karrera Ltd
Email: admin@karreraltd.co.uk
Address: Karrera Ltd The Street, Badwell Ash, Bury St Edmunds, IP31 3DP